Shipping policy
Your order goes through the following stages:
✅ Order Confirmation
You'll receive an instant confirmation email with your order details and payment receipt.
📦 Processing & Shipping
Our team will: ✓ Inspect and pack your items securely ✓ Generate shipping labels ✓ Dispatch from our warehouse
Once shipped, you'll get a shipping notification email with: → Tracking number (click to follow your package) → Estimated delivery window
🚚 In Transit
If delays occur (e.g., customs checks, weather), we'll proactively notify you via email/SMS.
2. Delivery Timelines
Total Delivery Time = Processing Time + Shipping Time
A. Processing Time (From payment confirmation)
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In-Stock Items: 24-48 hours (business days)
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Pre-Order/Custom Items: → The product page displays the exact "Estimated Ship Date" and production timeline (including crafting + quality control). → Out-of-stock products will take 3 to 5 days to process. → Custom orders cannot be canceled.
B. Shipping Time (From dispatch date)
| Service | Delivery Time | Best For |
|---|---|---|
| ✈️ Standard Air | 7-14 business days | Budget-friendly |
| 🚀 Express Shipping (+$20) | 5-10 business days | Urgent needs |
3. Key Policies
Cancellations & Changes
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Standard Orders: Cancel within 5 hours for a full refund.
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Custom Orders: Non-cancelable once placed (clearly stated on product pages).
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🌍 Free worldwide shipping on all orders.
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Duties & Taxes Included for: ✓ US, UK, EU (100% prepaid - no hidden fees) ✓ Brazil/Indonesia/India: We'll email a cost breakdown before shipping.
Special Cases
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Island Territories: → Use a mainland address (e.g., France for French Polynesia) for smoother delivery. → Contact us at for alternate solutions.
4. FAQ
Q: Why can't I choose my preferred courier? A: We automatically select the fastest and most reliable carrier for your location.
Q: Are there extra fees for U.S. orders? A: No! All tariffs are prepaid - you won't pay anything upon delivery.
Q: My order is delayed. What should I do?
